Financial institutions across the country use LSI's 24/7 Retail Operation Support Services to complement their internal contact center so the bank can provide live support when the volume outweighs internal resources and/or after-hours. LSI is open 24 hours a day, 363 days a year with agents representing the bank to resolve customer service inquiries, originate and underwrite loan applications through the phone, internet, and dealer channels.
Check out this web presentation to learn how you can avoid putting your customers on hold during busy seasons, when employees call in sick, use PTO, unable to staff undesirable working hours, branch closings due to inclement weather, and much more. LSI becomes your 24/7 branch while the bank only incurs a cost when your customers use it!
