Banks that utilize LSI's customer service support spend less and give their customers a great experience no matter what time of the day it is.
“As a community bank, outstanding customer service has been key to our success. Partnering with LSI for phone service and web chat has allowed our branch staff to focus 100% on the customers standing in front of them. In addition, the expanded service hours has allowed us to be available to our customers whenever they may need us- which is critical with today’s busy lifestyles.
The transition has been seamless for our customers and has only served to improve our relationships by providing personal interaction that continues to build loyalty and reinforce our brand. Additional benefits from the transition include enhanced reporting capabilities and call tracking. Overall, we could not be more pleased with our decision and look forward to reaping the benefits in the years to come.”
LSI's fastest growing service is its financial services support. The reason is because LSI has the ability to be more flexible than the bank, allowing the bank to be able to staff more appropriately - and when the volume outweighs the internal resources at the bank, LSI is there to answer the calls your institution can't get to.
Here are some day-to-day circumstances that affect your customers:
- peak times (Monday mornings, lunch, after work rush)
- when an employee(s) call in sick, vacation, PTO
- all-staff meetings
- successful marketing promotions
- bank events
- branch closings due to weather
- conversions
- technology disruptions
Here are some longer term situations that exacerbate your customer experience:
- growth/capacity
- maternity leave
- turnover
- inability to hire for expanded hours/part-time employees
By partnering with LSI you get a customer service agent who:
- the bank only pays when the customer utilizes
- is staffed at all times of the day
- has one-hat, to resolve the inquiry and satisfy your customer
- is highly trained
And with LSI you don't have to worry about:
- health insurance/benefits
- PTO/vacations/maternity leave
- sickness
- hiring
- training
- and more...
By utilizing the latest call center technology, LSI’s professional call center staff responds to your customers' needs 24/7. Using advanced data interfacing, LSI representatives provide your customers with the information they need anytime.
it is 8 p.m. and your customer needs their atm pin reset
your customer doesn't feel safe on the road, they want to transfer funds
